Fairburn Auto Repair

1

This place gave me the worst auto repair experience ever. I wouldn't advise my worst enemy to come here.. I brought 2 vehicles here spent right at $3000 needless to say neither vehicle is right . In fact worse than when I brought them in. And I brought my car back twice and still didn't get it right and they didn't offer to give me none of my money back. Now I'm looking for someone to get both vehicles right after going to this place. I suffered a great loss of time and money here. Worst repair place I ever been too.. They charge top quality prices with shade tree service. In my experience it was worse than shade tree service..

Hi Ozie, Thank you for bringing your grievances to my attention. I recognize that while I always strive to satisfy every customer this is not something that is always achievable. While your vehicles were with us we discovered multiple issues with each of them that were not directly linked. However, we were not able to replicate one of the issues you brought to our attention(the car cutting off), so we could not determine the cause. I value every single one of my customers and would be happy to speak with you further and attempt to further rectify the situation. If you could please give me a call at your convenience I would greatly appreciate it. Thank you, Rick Gowen (Shop Owner)

- Gowen's Automotive Repairs
5

I have always taken my vehicles to Gowen. They have always done a superior job. A fair and honest shop. Highly recommend

1

Beware if you're a person of color

Hi Will, I am sorry to read that you felt uncomfortable or discriminated against while at my shop. If you could please provide me with more information for what made you feel uncomfortable, I will do what I can to make it right. I would call you personally, but I cannot find your name in the shop’s records. The way Gowen's Automotive is operated is not just as a small business, but it is also a representation of my family values. And I by no means wish for any person of color to feel discriminated against by myself or my team. We value every customer and it is because of each of them we have been allowed to stay in business since 1976. I would greatly appreciate speaking with you about any grievances you had while at my shop. Please feel free to call me at (770) 964-2455. Thank you, Rick Gowen (Shop Owner)

- Gowen's Automotive Repairs
4

2

My experience with Gowens Automotive Repair wasn't the best and isn't good for now; I ask for it to be better in the future

I am very sorry to hear you had a poor experience at my shop. Can you please elaborate on what happened that caused your dissatisfaction? When going through our records I was unable to find your file. I am more than happy to rectify this situation in any way I can, but need more information on how to best help. Thank you for your feedback, Rick Gowen (Shop Owner)

- Gowen's Automotive Repairs
5

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5

5

Awesome experience EVERY TIME

5

Awesome experience EVERY TIME

4

I think Gowens automotive repair is one of the best in my area. I appreciate the experienced mechanics and honesty that come with their estimates. They stay pretty busy around the shop, so plan ahead and make an appointment.

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