5

Everything about my experience was great. I was trying to find a mobile mechanic to take care of an issue on my daughters car since Monday. I had to leave town on Saturday so I wanted to get this taken care of before I left. By Friday @ 1pm I was still getting the run around with NO luck. I randomly passed this shop while running an errand and decided to stop in and see if they could help me out. I knew because of the timing this was a long shot. I walked in around 2pm Friday and explained my situation. I was told to bring the vehicle in ASAP. I had the vehicle there within 25 minutes and they had my daughters car COMPLETED within 2 hours. Keep in mind they had multiple vehicles that needed/being serviced. The amount of care/compassion they showed cannot be matched. From the office staff to the technicians that made this happen I truly appreciate you all. I recommend this shop to EVERYONE. 🌟 🌟 🌟 🌟 🌟 hands down.

5

1

Initially quoted an inspection for $180 but ended up costing right at $500.

5

Having repairs done at Gowen's was an amazing experience. They actually told the truth, while performing quality work.

5

I went to Gowen's For a diagnosis on my engine problems I have with my Honda. They were thorough and fair. I didn't have the funds to allow them to perform the repairs. The run a good honest shop. I will be doing business with them again in the future.

5

Very satisfied with my service and plan on continuing to do busy

5

Im pleased with the work that was done (4-wheel alignment), but when I left I heard a very loud thumping noise on the rear passenger side. I immediately returned to the shop to report it because there had been no noise on the way to the shop. One of your employees took it for a short drive. When he returned he said there was vibration from a defective strut mount. But in retrospect I should have accompanied him because I dont think he heard the same thumping I had heard. When I asked if there was any possibility that during the alignment anything had been jarred loose. He became very angry! I reiterated that I was merely asking and not blaming. But he refused to listen and got even angrier. I eventually left and didnt hear any further thumping. The next day I replaced the strut and side mounts myself and also checked under the car. From what I could tell, there was nothing loose. But in view of your employs anger at me, I wont be back!

5

Gowens on Dodd St is the BEST!! I love Mama... and the mechanics know exactly what they're doing and are HONEST about the findings. I always refer people to them because they are TRUSTWORTHY. They are my go-to for any car problems. Recently I went to them because a AAA tech told me I had an alternator problem... after a diagnostic test at Gowens there wasn't anything wrong and I was only charged (very reasonably) for the diagnostic tests. They really are the BEST!

5

Always very friendly and great service. Very professional !

5

Always amazing service.