Fairburn Auto Repair

5

1

I went to this auto shop because they had good reviews. I left my car on Monday 7:00 in the morning and didn't get it back until 3:30 Wednesday evening. Once I call to get my car back they hadn't done any work to it at all so they basically had my car for 3 days and convincing me. The day I called to get my car back I told them if they hadn't fixed the transmission don't worry about it I'll just pay for the oil change and be on my way to which the guy that answered the phone responded they hadn't even done the oil change. I get my vehicle back my vent was busted, I have a scuff mark above my driver tire, the lid was left open on my windshield wiper fluid and I have oil placed in my coolant reservoir and my fan was unscrewed from my radiator which shouldn't have been touched because they weren't doing the work on it. I now have to come out of pocket $500 plus to get the oil out of my coolant and to go ahead and have my transmission flush like they were supposed to have done. I also have to replace the tubings around my engine because the oil has caused them to swell and I see all sitting on top of them. I will not be going back to these people and I do not recommend that anybody especially a female go over there to get work done. The people are nice but the work quality is s*****.

4

Chad seems knowledgeable and interested in instruction as opposed to telling you what you want to hear. He does in a manner friendliness which, to me, made it easier to make tough, expensive decisions. The rest of the staff seems friendly as well. The place just feels like a throw back to good, family owned businesses that once were the the backbone of the country.

1

Wasted a ton of money here cause they weren’t honest about not knowing how to properly work on my truck. Found a place finally but I would say considering I specifically asked“ if you don’t know what your doing please tell me and I’ll find someone else. “ and they said they knew what they were doing only for me to have to take it somewhere else ... so I would unfortunately say they are an unhonest mechanic.

4

Initially I spoke with Chad, and later with Gustav. Both were knowledgeable, extremely helpful and treat you with respect. These folks do good work, and don't try to [beat you], or charge you for work that's not needed. A good place to do buisiness.

3

5

They replaced alternator and made some other adjustments. When I need another repair I will call them again.

1

This place gave me the worst auto repair experience ever. I wouldn't advise my worst enemy to come here.. I brought 2 vehicles here spent right at $3000 needless to say neither vehicle is right . In fact worse than when I brought them in. And I brought my car back twice and still didn't get it right and they didn't offer to give me none of my money back. Now I'm looking for someone to get both vehicles right after going to this place. I suffered a great loss of time and money here. Worst repair place I ever been too.. They charge top quality prices with shade tree service. In my experience it was worse than shade tree service..

Hi Ozie, Thank you for bringing your grievances to my attention. I recognize that while I always strive to satisfy every customer this is not something that is always achievable. While your vehicles were with us we discovered multiple issues with each of them that were not directly linked. However, we were not able to replicate one of the issues you brought to our attention(the car cutting off), so we could not determine the cause. I value every single one of my customers and would be happy to speak with you further and attempt to further rectify the situation. If you could please give me a call at your convenience I would greatly appreciate it. Thank you, Rick Gowen (Shop Owner)

- Gowen's Automotive Repairs
5

I have always taken my vehicles to Gowen. They have always done a superior job. A fair and honest shop. Highly recommend

1

Beware if you're a person of color

Hi Will, I am sorry to read that you felt uncomfortable or discriminated against while at my shop. If you could please provide me with more information for what made you feel uncomfortable, I will do what I can to make it right. I would call you personally, but I cannot find your name in the shop’s records. The way Gowen's Automotive is operated is not just as a small business, but it is also a representation of my family values. And I by no means wish for any person of color to feel discriminated against by myself or my team. We value every customer and it is because of each of them we have been allowed to stay in business since 1976. I would greatly appreciate speaking with you about any grievances you had while at my shop. Please feel free to call me at (770) 964-2455. Thank you, Rick Gowen (Shop Owner)

- Gowen's Automotive Repairs
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