DO NOT, I REPEAT DO NOT TAKE YOUR VEHICLE TO GOWENS! We had our GMC Acadia towed there on February 20th after my partner spoke with I would assume Barbara the following week. My partner was told that they were swomped and to have it brough there the 20th for them to get it in to take a look as that would give them time to get some of the vehicles that had there at the time worked on and out of the way. I get a call Monday morning asking if I was sure Gowens was the destination in which I wanted the Acadia towed to. I ensured her yes and reminded her of the conversation she had with my partner. I was then told that they were very busy and would get to our truck when they could. At that time, I was frusted but understood and proceeded to be empathetic. We received calls stating that our truck was being looked at when it wasn't, calls stating that the electrical specialist was there looking at our truck and wasn't, calls insisting that our truck was dropped off over night, which it hadn't been, they lost the key to our truck. Once the specialist was actually there to look at the issues with our Acadia, we never once received a follow up to go over said issues. We live over an hour away, but once my partner received a call that it was ready for pickup she wanted to be sure to pick it up asap. She drove to Atlanta to a friend's and had her friend drop her off at Gowens to pick up the Acadia. After her friend left, she then discovered that the wipers werent working. It's pouring out, so there is no way she can start her journey home. She is currently stranded over an hour from home and was told all the mechanics had left for the day. I am inclined to be more patient and understanding when it comes to one or two mistakes, but overall, the headache and stress that came along with using Gowens services is more than it should have been!
Hi Aja, I greatly appreciate you voicing your concerns and frustrations as any feedback always allows for us to learn and be better. My shop can get chaotic at times as it is a very busy and we service a multitude of vehicles. When reviewing your account and looking at the other vehicles we had at the shop during the time frame your Acadia was here errors were definitely made in regards to you being informed with incorrect information. I apologize that this happened as it was in part due to a mix up with another vehicle with a similar issue. In regards to the Acadia’s wiper malfunction, this was not apart of the issues we were asked to diagnose and as a result we did not test them at any point. This is especially true since weather during the time we were diagnosing the issue did not warrant us needing to use them. I am sorry that your partner was made to feel stranded in that moment of wishing to get home. Please feel free to contact me at (770) 964-2455 as I do not wish for any customer to walk away from my shop feeling dissatisfied with the service they received. Thank you, Rick Gowen (Shop Owner)
- Gowen's Automotive Repairs