I haven't used Gowen in many years because it became too difficult to get my car in their shop and seen without waiting several days to get it on, and then a few more days to get it back. It just got too long and a local competitor is always able to get it in & out mist faster at pretty much to same competitive price. This service needed is something that few people locally do, but Gowens does so I used them again. Dropped off Tuesday before closing. They didn't get it in the shop until Thursday. They diagnosed the problem and recommended that I buy the part (aftermarket) I received the part on Friday and dropped it off before closing. They installed it on Monday ( closed on the weekend) and I got my SUV back around noon on Monday. Not too bad this time around. I would like to have had it all done and back by Friday considering they are closed on the weekend, bit that's how it worked out. The quality of work was very good