Fairburn Auto Repair

They are very fast and reliable. And the quality of work is excellent. I have had bad experiences with other mechanics, but they have restored my faith. I would recommend them to anyone.

I appreciate the honesty. They’re not willing to just throw parts at a problem not knowing exactly what the problem is.

I sent my car to Gowen for repairs ,I spent 9k in repairs with a used motor that I purchased myself the receptionist at the front desk called me back to tell me that I needed to buy more parts.Ever time I got ready to pick my car up this lady would call me again to say something else was wrong with my vehicle. By this time this bill was extremely high I was frustrated and told Gowen do not fix anything else on the vehicle and I was coming to pick my car up after picking my car up on the day of when I left driving down the road the car was not picking up speed , i called Gowen and told the receptionist that the car was not driving right an the car it was not clean on the inside as well as on the outside. I stated to her when I pick the car up and I drove it away the seats was broke the heater did not work and the radio did not come on I had mold inside car items was missing out the trunk my tires went flat all the light came on the dash . The reception said she would check with the mechanic and call me back.I called them back after 2 hrs I asked why did my car look like this and that I am having the car sent back to them to be fixed . I paid for the recker truck twice to have my car repaired,and my car is still not fixed I’ve spent over 8k in rental cars and I want all my money back at this present time I am out of a vehicle and have to borrow money to catch a ride to work. Gowen played games with me and laughed while I was on the phone with them crying. Can someone please help with this . I’m appalled!!!!!!!

WOW, Rick at Gowans was amazing. I'm sure he doesn't want to see my Honda again. However, thank you for your persistence and patience in figuring out what was wrong.

Service was prompt and professional. Prices are better than comparable to dealers. I just picked up my car.So far everything is good, explained pending needs ! Satisfied Customer.

Gowen's has been servicing my cars for well over 10 years. They do great work.

Gowen's is a great family owned auto repair shop! I've used them 3 times this year on 3 different vehicles and my experience with them was awesome! All 3 vehicles had been to other shops with crazy diagnoses and even crazier prices! They even fixed an issue with my 2005 sportrac caused by another shop putting the control arms on the wrong side of the vehicle. They just fixed a valve cover leak on my 2004 mustang gt that another shop had told me would require completely removing the engine and steam cleaning it just find out where the leak was coming from! I will definitely be using Gowen's in the future!!!

Great folks Excellent service Good friends

I've been to Gowen's several times over the past 12 years. They have always fixed my cars correctly and completed the repairs within 3 days. Last week, that was not the case. I left work to pay the repair bill on my car and went back to pick it up after I got off work. (They were closed by then.) The car wouldn't start. Fortunately, I live 15 minutes away and making another trip to take the key back in the morning and return later to pick up the "starting" car wasn't too much of a problem for me. If I lived in Marietta or Smyrna, I would have been very, very upset that the car would not start. Very upset. They apologized, but I think they could have done a little more......like a discount on the next repair. They own the business so they can do that. That would have been better customer service than just apologizing. I mean, my inconvenience was due to their mistake. They are still a good shop. Their prices are a little under the dealer's........but not by much.

Service Rep took the time to explain what was going on with my car. Provided repair optio s along with cost estimates.