My 2001 Lexus was given me probles so took the car into the shop, but on the ride over the issue with the car just stopped (thank God). Rick checked out the car and could not find any issue with it, he had the car for 2 days checking to see if anything was wrong, he could not anything wrong. I knew that the time he put into labor would cost as far as labor goes...he charged me nothing for his time and service. He said if he could not locate the issue he would not charge me. I walked away paying out of pocket $9.01 for checking out a oil leak I had. I am now a loyal customer, the ladies up front where very helpful as well.