I had an AWESOME first experience with Gowen's Automotive Repair Shop. I was in route back to Albany, GA from Atlanta when my idler pulley and serpentine belt gave way on my 2000 Mercedes Benz SUV. I called several repair shops, and none of them could assist because they were simply booked up for several weeks. Gowen's was actually booked, but they made a special exception for me since I was traveling. They ordered the needed parts right away and took on my repair job as soon as I had my vehicle towed to them. This customer service speaks in volume with me. They were genuinely wanting to assist me. They were up front about the details of the repair, and their pricing was very reasonable. Brandon is a great Mercedes mechanic, and EVERYONE I came in contact with at that shop had a very pleasing personality. I would definitely use this repair facility again.